Client & Social Media Content Exécutive (CSMCE)

 

Job Title:	Client & Social Media Content Exécutive (CSMCE)
Job Number:	RTTBDM150433/2
Location:	Kaduna State . Nigeria
Key Skills:	Customer Service & communication skills
Type:	Full time – On site
Close Date	3rd April 2024

Revelinks Travels and Tours (RTT) known as TravelRTT is not just a travel agency; we are creators of unparalleled travel experiences. Our mission is to redefine luxury corporate and leisure travel by crafting bespoke packages and providing expert advisory services. At RTT, we are dedicated to fostering an environment where our clients’ satisfaction is not just met but exceeded, allowing us to become the ultimate purveyor of travel excellence.

With a focus on efficiency and innovation, RTT is more than just a team; we are architects of sustainable partnerships, continually striving to uncover the hidden treasures of captivating destinations around the globe. Our commitment to excellence has been unwavering since our inception in Nigeria in 2010.

Join us on a journey where every detail is meticulously curated, every experience is unforgettable, and every destination reveals its magic. Choose RTT for a travel experience beyond compare.

Key Deliverables.

Social Media – Content Creation and Distribution

• Develop and implement a comprehensive social media strategy aligned with the company’s marketing goals and target audience.
• Stay updated on industry trends and changes in social media platforms to optimize the company’s online presence.
• Create engaging and shareable content for various social & media platforms, including Website, Facebook, Instagram, X-(Twitter), LinkedIn, and potentially others.
• Develop a content calendar to ensure a consistent flow of content that aligns with the company’s messaging and campaigns.
• Foster and engage with the travel community on social media platforms to build a loyal and active audience.
• Respond to comments, messages, and mentions promptly, maintaining a positive and helpful online presence.
• Plan and execute social media campaigns to promote travel packages, deals, and special offers.
• Monitor and analyze the performance of campaigns using analytics tools and adjust strategies as needed.
• Collaborate with influencers, travel bloggers, and other relevant partners to expand the company’s reach and credibility.
• Identify and negotiate potential partnerships for cross-promotion on social media.
• Ensure brand consistency across all social media platforms, maintaining a cohesive and recognizable brand image.
• Develop and execute paid social media advertising campaigns to reach specific target audiences and achieve marketing objectives.
• Collaborate in the planning and execution of social media campaigns to promote travel packages, deals, and special offers.
• Monitor and analyze the performance of campaigns using analytics tools and adjust strategies as needed.
• Identify and negotiate potential partnerships for cross-promotion on social media.
• Be prepared to handle social media crises or negative feedback promptly and professionally.
• Stay informed about travel industry trends, new destinations, and emerging technologies to incorporate into social media strategies.
• Keep abreast of trends and changes in the sector and competitor’s products.
• Attend trade shows and other events to promote the reach of the organization.
• Lead the creation of compelling social campaigns, newsletters, blogs and collaborating across teams.
• Ensure that the organization’s brand and identity are adhered to in campaigns and in all communication channels.
• Collect and use data to inform new campaigns and the evaluation of existing campaigns.
• Manage all email activity across workflows, sequences, and email campaigns.
• Keep abreast of current marketing trends.

Client Services:

• Retrieve, Document and Manage client database to ensure information is always updated on the CRM portal accurately.
• Research and adopt a communication strategy to effectively disseminate information internally & externally to stakeholders within set standards and KPIs.
• Ensure customer data and defined communication procedures and policies are strictly adhered to effective service delivery and client satisfaction.
• Ensure patterns and trends in client responses on calls and emails are documented.
• Communicate weekly and monthly high-level reports to stakeholders in graphs and charts.
• Proactively and constructively contributing ideas and challenging team processes where potential improvements have been identified.

Essential Criteria

• Bachelor’s degree in marketing, communications, English or a related field.
• 5-7+ years of combined experience in marketing, digital marketing- client or agency side
• Minimum of 2 years’ experience in Social Media Management within a brand
• Experience across all key Social Media platforms – Instagram, TikTok, Facebook, YouTube, LinkedIn
• Understanding of quality frameworks
• Advanced knowledge of analytics tools and the ability to analyze data to make informed decisions.
• Analytical skills, ability to use insights and data to report back on campaigns.
• Proficient in all Google tools. Demonstrable experience in dashboard building
• Proficient with MS Office; Excel, PowerPoint, and Outlook
• Language Requirements: Spoken English-Excellent; Written English-Excellent

Desired Criteria

• Passionate about social media
• Digitally savvy and curious, knowledge of the dynamics of customer engagement and eCommerce.
• People-centric & drive insight-driven activities.
• Ability to Work effectively across functions, channels, and categories to align priorities, solve problems, optimize resources, and drive effective execution.
• Excellent reporting and communication skills, previous experience providing updates for senior management, and highlighting key metrics, trends, and areas for improvement are desirable.
• 
  Excellent questioning and listening techniques – able to speak to clients from all backgrounds adopting the approved approach to effectively retrieve relevant information.
• Able to communicate effectively technically and verbally via different methods.
• Comfortable to liaise and retrieve information from team members without fear of criticism.
• Demonstrate the ability to build and maintain effective relationships with internal and external key stakeholders.
• Proven experience in delivering high volume exceptional customer service with a varied customer group with experience handling and resolving customer complaints.  
• Emotionally intelligent and has genuine empathy for people. Able to understand the customer’s perspective and have a natural ability to build a strong rapport and demonstrate empathy while maintaining clear boundaries.
• Ability to receive and provide constructive feedback, as well as a desire to be coached for optimum performance.
• Ability to work closely with stakeholders to help drive strong relationships and communication internally and externally.

Remuneration :

Remuneration is competitive as obtainable in the industry

Benefits:

Our rewards are as unique as our culture, and we want to attract the best people and retain them. Not only will we ensure that your development is key, but you will be joining a fantastic team of like-minded people who work together as one team to achieve a shared vision. We offer an excellent salary and benefits package which includes:

• Market competitive pay rates based your skills and experience

• 23 days holiday including Bank Holidays
• An attractive pension Scheme
• Gym membership
• Mental health wellbeing Day
• Flexible working conditions
• Travel discounts and vouchers

Application Instructions.

Category 1: 

Applicants with a Gmail account should click the link below to apply.    Client & Social Media Executive

1. NB: Duplicate applications will not be considered.
2. Application Closing date is 11:30 pm on the 3rd April 2024

 What Happens Next

Once we’ve received your details, our Hiring Managers will review your skills and experience to see if you’re a match. If we think we can move forward, we’ll get in touch with you directly to arrange an interview to find out more about you.

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities.

Peter Salihu
HR Lead
Revelinks Travels.